Looking after


How we help Landlords

Our dedicated team are here to help you reach your letting aspirations by making you aware and assisting in meeting the requirements of potential and current tenants, making sure your investment as a landlord pay dividends. These are also things that we can help you with and make sure you get right.

We’ll make sure you attract the right tenants and the best calibre for your property – tenants who will respect your property and your rental/tenancy agreement. We offer a portfolio review for landlords to see if they’re maximising their opportunities for their current investments and our team are experienced in prompt rent collection and credit control.

Our experience extends to supporting landlords who are based overseas offering the piece of mind that their property in the UK will be managed on their behalf while they continue to live overseas.

Landlord property management services:

James Laurence pride ourselves on the complete customer service experience in letting your home - with years of experience complimenting an exclusive and simple letting service.

Our complete service includes:

  • - 24/7 Access to MyPropertyFile
  • - Full property management available
  • - Rent protection and legal expenses warranty options
  • - Professional credit referencing as standard
  • - Collect rent/deposit registration
  • - Full schedule of letting services: Landlord Information Pack
  • - Set up of utilities for tenants
  • - Provide tenants insurance details to tenants
  • - Tenancy Renewals, with rent review
  • - Emergency and routine maintenance
  • - Renewal of gas, electrical safety certificates and legionella risk assessments
  • - Keeping up to date with legislation and keeping you legally compliant
  • - Quarterly property visits and follow up in writing
  • - Rent Arrears/Rent Protection
  • - Serving Section 13s and Section 21s
  • - Tenant Check Outs
  • - Deal with deposit reallocation and deposit disputes
  • - Deal with Statutory declarations and Alternative Dispute Resolution

Proud to use

We use award-winning lettings software Goodlord to handle the whole lettings journey – from vetting potential tenants to collecting rent payments on your behalf.

Goodlord allows us to efficiently deliver the following services to you:

Pre-qualification of your applicants

This process collects basic information which can help identify appropriate tenants, and help keep your holding deposit secure, if your tenant were to provide any inaccurate information.

Contracts automatically updated

Our Goodlord and ARLA contracts are always in line with legislation changes, and you can even create and customise a tenancy agreement.

Key documents distributed, at the right time

We’ll send through a signed checklist confirming your tenants have received the prescribed information, How to Rent guide, EPC, and Gas Safety certificates, all at the right time in their journey.

Holding deposits capped

We make sure you can’t charge a holding deposit over one week’s rent, as under the Tenant Fees Act.

Confirmation of the holding deposit extension date

You can extend the holding deposit return date beyond the 15 days set by the Tenant Fees Act, if necessary, with an agreement between you and your tenant in writing.

Security deposits capped

We make sure you can’t set a security deposit above the Tenant Fees Act five week cap.

A secure, ring-fenced payment process

Each payment your tenant makes to you is safe, with our bank-grade payment solutions.

Marketing permission obtained from your tenants

We get consent from your tenants for us and other providers to contact them about our additional services.

Goodlord’s service is also regulated by the Financial Conduct Authority and GDPR Compliant.

Book a letting appraisal

    Property File provides landlords with 24-hour access to key information such as your tenancy documents, deposit details, inspections and accounting statements and invoices.

    The people we've helped
    • We recently switched from another letting agency to James Laurence, as we found their team so warm and friendly and loved the local aspect of the agency. The team have absolutely exceeded our expectations, making the changeover feel so seamless and finding new tenants for our apartment at really short notice. Lotti could not have been more wonderful to work with, going completely above and beyond to ensure our tenants could move in just before Christmas. We felt an immediate affinity with her and have so appreciated her attention to detail, quick thinking and creativity. She has made us feel so at ease, supported and like our property is in the safest of hands. Charlotte and Melissa have also been so helpful and lovely to deal with during the process. Having worked with several other agencies in Birmingham, I cannot recommend James Laurence highly enough. Look no further, they are the best!

      Julia Collins Andreu Avatar Julia Collins Andreu
      28 December 2022
    • The team at James Laurence was very helpful when I tried to find an apartment in Birmingham. I was in contact with a different letting agency but things fell through and they couldn't help me. A colleague of mine recommended James Laurence Lettings so I emailed them immediately since I was was moving from Sweden and the move would take place in less than a week. The team at James Laurence responded within 5 minutes and managed to offer me a few different apartment-options. Things proceeded quickly and smoothly and just a few days later I had they keys to the apartment. James Laurence helped me every step of the way and went above and beyond to accommodate my requests. The only minor negative thing I can say is that the interntal communication could be improved a tiny bit. I received slightly different information depending on who I was speaking with at the time. When I said I received different information earlier the person I spoke to said she would talk to her colleagues and then get in contact with me later with the "correct" information which she did and the issue got solved very quick.

      Elias Avatar Elias
      15 October 2022
    • Our experience with James Laurence Estate Agents was absolutely fantastic! Melissa Wilson made the application and referencing process smooth and easy with excellent communication. Everyone we spoke with from the office was kind, helpful, and welcoming. To top it all off, the loft we moved into was even better than the pictures! We are thrilled with our new home and we would absolutely recommend James Laurence to anyone looking for a place to live!

      Dominic James Avatar Dominic James
      2 October 2022
    • I have been very impressed with James Laurence, who have recently sold my property. Having previously had a poor experience with Purple Bricks, I instructed James Laurence to help sell my property. I have worked with Henry throughout the whole process and have found him to be very professional and knowledgeable as well as being efficient. It can't be stressed enough how important this is to have an estate agent that responds quickly, negotiates well and truly understands the market (especially during uncertain times like recently with the cover pandemic). I have briefly worked with Caroline and some of the other team members who also seem to be very efficient and friendly. Thanks again to James Laurence who I would fully recommend to anyone looking to Buy/Sell in Birmingham.

      David Jolly Avatar David Jolly
      16 June 2022
    • I recently sold my property with James Laurence, and the overall experience was great. They demonstrated a good knowledge of the Birmingham property market when discussing sales strategy, marketing and pricing (more than I was expecting) towards the beginning of my experience with them. This showed when we achieved 2 asking price offers within the first couple days of showings. Once an offer was accepted, their support did not stop there, Caroline (Sales Progression) did a fantastic job at liaising between myself and the buyers side, helping to progress items and remove any potential blockers. I would fully recommend James Laurence to anyone looking to Buy/Sell in Birmingham.

      Jack Darby Avatar Jack Darby
      20 May 2022